Frequently Asked Questions

We get quite a few calls asking the same, very valid, questions. So, we thought we'd put them all in one place so that customers have a resource of all questions and answers about Pro Rider. If you have a question that is not covered below, please email

We believe our quality and prices are the best in the land. Unlike other manufacturers we only sell to the public and not to the trade. This allows you to pay a lower price compared to any high street shop. All shops purchase from wholesalers who in turn purchase from the manufacturers. Pro Rider are unique in being the only manufacturer who sell direct to the end user. Thus, you are cutting out the wholesale and retail mark up.
We can be contacted by email at (see contacts page for email address) for all enquiries relating to questions and orders. For pending orders we can be contacted by email at (see contacts page for email address).
Our main phone number is 01604 813428

All emails guaranteed to be answered within 24 hours.

Email enquiries open 24 hours 7 days a week

Orders processed 24 hours 7 days a week

Outside these hours we can be contacted via email at (see contacts page for email address) and your mail will be answered within 24 hours.
Pro Rider Mobility and Pro Rider Leisure are trading names of Pro Rider Ltd (Registered company number 5667274)
We have traded for many years as a sole trading enterprise and for the last few years as a Registered Ltd Company (Pro Rider Ltd). We believe that we offer the best prices and service in the UK and are second to none when it comes to customer service and satisfaction. When you order from us you will see why we are the most respected and renowned mobility and health retailer in the UK. We invite our customers to compare the quality and prices of our products with other companies to appreciate the excellent service we offer.
Simply follow the on-screen instructions by adding items to your shopping basket and proceeding to the checkout once you have finished. If you do not have a debit or credit card to pay you can place your order by either email or phone and pay with a cheque or postal order. If you have any questions please email us at (see contacts page for email address) and you will receive a very quick response, making your transaction a simple and pleasant one.

If you prefer to order via phone simply call the office number 01604 813428.
You can pay using a credit or debit card via our secure online payment option.

Our secure online checkout with Worldpay automatically takes you through the procedure when you go to checkout after compiling your shopping order.

We also accept cheques and postal orders Please allow 5 working days for cheques to clear.
We also accept payment through paypal. If using this option please complete your shopping cart as normal and then mail the total cost to paypal and quote your item number/s within the message section.
Please contact us for payment information for paypal and cheque information.

We can also accept payments through bank transfer if required - please email (see contacts page for email address) for further information.
Our site is 100% safe to order from. When ordering you are accessing an SSL (Secure Socket Layer) server, and all information is encrypted. Added to this, all our e-mails are PGP encrypted for added security.

Pro Rider Mobility do not keep any payment information on file. As soon as payment is authorised the website automatically deletes all payment details and we only keep delivery information on file.
You must be at least 18 years of age at time of ordering. By ordering from our site you are agreeing to this policy.
Delivery with all items is free to England, Wales and Southern Scotland (up to and including Glasgow. Other locations may incur a delivery charge). Please contact us for carriage confirmation if you are outside the aforementioned locations.

For postage costs for non mainland UK residents please email for a price
For larger items (eg: scooters) we call all customers to pre book a convenient delivery schedule.
Please ensure you include a correct phone number with your order.

We aim to despatch all items within 2 working days from receipt of the order and we aim to deliver all items within 7 workings days from receipt of the order. Many times we are able to deliver within 1-2 working days but we ask you to allow upto 7 working days for delivery.

Note: The above is only a guide to delivery schedules and our couriers may not always be able to deliver within these time scales. If you require delivery by a specific day/date please email us direct with full details. We will always do our best to deliver as per your requirements, however we can not be held responsible for courier delays. Please view our terms and conditions for further details.
Under the UK Distance selling Regulations (DSR) the customer has a legal right to be able to cancel an order and / or change their mind within 14 days from the date after receipt of goods. We ask that in the above circumstance that the customer notifies our office either via email (see contact us page) or in writing to our registered office address (see contact us page) within 14 days after the day of receipt of goods. We ask that the customer return the item/s in a good condition and either in original packaging or other suitable packaging. If the goods are returned in a damaged condition or unsuitable packaging we reserve the right to make a claim. The customer is responsible for all costs in returning the item/s to us.

If you change your mind as the item is delivered (eg: scooter) then there is a 50.00 return carriage fee for us to bring the item back to our depot. This charge will be deducted from your refund.

All refunds are processed as soon as possible and in all events within 30 days

Showroom Address

Pro Rider Mobility & Leisure
Unit 1
Redbourne Park
Brackmills Industrial Estate

Note: The above address is also for all postal mail

Birmingham Showroom
M.V. Sports
35 Tameside Drive
Castle Bromwich
B35 7AG
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We use cookies in order to improve your shopping experience. When you visit, your cookie helps us keep track of your order as you shop at our site. Items in your shopping basket are stored in a cookie.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site.

For our customers using Internet Explorer 6.0

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To enable cookies on your browser:

AOL 5.0:
Select "Preferences"
Click on "WWW"
Select the "Security" tab
Click on "Custom Level"
Scroll down to "Cookies"
Select "Enable"

Netscape Navigator / Communicator:
Select "Preferences" from the "Edit" menu
Select "Advanced" from the left-hand menu
Select "Accept All Cookies"
Click "OK"

Internet Explorer 5.0 for PC:
Select "Internet Options" from the "Tools" menu
Click the "Security" tab
Click "Custom Level" at the bottom of the window
Scroll down to "Cookies"
Select "Always accept cookies"
Click "OK"

Internet Explorer 5.0 for Mac:
Select "Preferences" from the "Edit" menu
Select "Receiving Files"
Select the option "Never ask" under "When receiving cookies"
Click "OK"

Internet Explorer 6.0 for PC:
To change your privacy settings to "Medium":
Select "Internet Options" from the "Tools" Menu.
Click the "Privacy" Tab.
Set the Privacy Slider to "Medium."
Click "OK."

To override your current cookie handling practices for individual sites:
Select "Internet Options" from the "Tools" Menu.
Click on the "Edit" button in the "Override cookie handling for individual websites" section.
This will open the "Per Site Privacy Actions" dialogue box.
Type "" in the "Address of Website" box.
Click the "Allow" button. Click the "OK" button, then close the "Per Site Privacy Actions" dialogue box.
Click the "OK" button to close the "Internet Options" dialogue box and apply your changes.