Frequently Asked Questions

Yellow Block Do you offer trade prices?

We don’t typically offer trade accounts or prices; however, we’d be happy to discuss your particular circumstances over the phone.

Blue Block Can I get VAT exemption on your products as I'm disabled?

As our products are leisure items, unfortunately they’re not eligible for VAT exemption.

Green Block How can I get in touch with you?

We always recommend visiting or calling us so that we can talk through the best options for you. However, we know that sometimes life is busy, therefore if you can’t visit or call please email us at either sales@proriderleisure.com or service@proriderleisure.com.

Yellow Block Do you have a store that I can visit?

We’re proud to say that we have two showrooms based in Northampton and Birmingham where you can view, purchase or return products. You can find their exact locations and opening times on our store page.

It’s best to get there at least half an hour before closing time to make sure that you’ve got plenty of time to have a good look around.

If you would like to see a specific product please call our team ahead of time so that we can check that there is a model available for you to view

Blue Block Do you ship overseas?

We ship our items to UK Mainland and Europe. As you go through the checkout process you’ll be asked to enter your address and select your country from the drop down list. You’ll then be provided confirmation of the delivery fee to your specified country and can continue to check out as normal.

For full details on delivery, including prices and timescales, please check out our delivery page.

Green Block How can I track my order?

To track your order, please give our sales team a call on 01604 813 428 with your order details. We’ll then be able to provide you with up to date tracking information so that you know the location of your item and be confident that it’s safely on the way

Yellow Block How will my item arrive?

Your item will arrive with a third party courier service. Most of our products arrive either fully assembled or 90% assembled; this means that you may need to do some minimal assembly dependent on the product that you’re purchasing. If you have any issues, please don’t hesitate to give us a call and we’ll be happy to help.

Blue Block Do you provide a warranty for your items?

All of our new items have a 12 month warranty which covers parts and labour. If you’re sending an item back from Europe, you’ll just need to pay for the carriage.

For further details on warranty, please read section 12 of our terms and conditions. Ex demo products vary in warranty, therefore if you need any further information on this please give our sales team a call.

Green Block What do I do if there’s something wrong with my item?

If you find something wrong with your item, please call our service team on 01604 813 350 within 3 days of delivery of the product.

To make sure there aren’t any delays in returning your item/money to you, please ensure that you get in touch to confirm that you will be sending the item back – this way we’ll know that the product belongs to you when it arrives with us.

Yellow Block How long will it take to repair my item?

Once received, the warranty period usually takes between 10-14 working days to get your item fixed and back on its way to you.

We won’t loan out any batteries or cover any transportation costs whilst we’re fixing the issue, so please take this into consideration if you rely on your product for transportation.

Blue Block Can I buy spare parts from you?

Although these aren’t listed on our website, we try to stock as many spare parts as possible. Let us know what part you need - if we have it in stock, you’re more than welcome to purchase it! If you need a spare part, please give our sales team a call and they will be happy to help.


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